Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
- We offer free shipping to the US for all of our items.
- International orders are $25 flat rate for the Signature collection only, all other items ship free internationally.
When will I receive my item?
We will send you notifications of your shipment and tracking info once your item is placed.
For the Signature Collection ONLY:
- All orders are processed within one business day and shipped by UPS Ground free of charge. Please allow 5-7 days to receive your order.
For all other items (accessories and some items of clothing):
- Processing time: Order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which can take an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product free of charge.
How can I return my item?
We offer hassle-free returns for unworn items in the original packaging within 14 days of receiving your item. Please email firstname.lastname@example.org to request a return. You must pay shipping for your return.
My item is damaged, what do I do?
Please email email@example.com a photo of the damage. We will have you return the item or exchange it for another one.